AppFolio Smart Maintenance & LeadSimple can be used in tandem or separately.Smart Maintenance is focused on auto-assignment of vendors based on conditional rules and after hours call support.
LeadSimple is focused on providing a best practice flexible workflow system for the whole lifecycle of every type of work order.
Layering LeadSimple on top of AppFolio provides you with workflow automation & flow flexibility that AppFolio customers have asked us to build for years.
With LeadSimple, all communication is 2-way integrated with your email so you have the full history of who said what and when across all your comms channels.
LeadSimple automation is personalized, sent from you or the team and doesn’t have any deliverability issues.
LeadSimple’s custom statuses and workflows map to AppFolio’s fixed set of statuses to provide the most streamlined, flexible and automated work order process, increasing resident & owner satisfaction by decreasing response times, time to schedule, time to resolve, and time to invoice/bill.
This helps reduce owner churn, increase resident satisfaction, which increases renewal rates.
Have issues with staying on top of maintenance and ensuring the team & vendors do the work on time? Ever run into deliverability issues with communications sent out of AppFolio? End up following up in your email anyway without a way to automatically track it?
Struggle to have a consistent workflow with every maintenance ticket? Ever have any work fall through the cracks? Wish your accounting system was a great ticketing system for maintenance?