You can configure a phone line to support text-only functionality in LeadSimple by following these steps:
Go to Settings.
Select Texting & Inbound Calling.
Locate the phone number you want to edit and click the three dots under Actions.
In the pop-up screen, select Configure Routing.
Toggle SMS Only / Send Calls to Voicemail.
Set Up a Text-Only Voicemail Message
It's a good idea to set a voicemail message that informs callers the line is for text messages only. For example:
"You have reached [Your Company Name] at our text-only line. This voicemail is not monitored."
To customize your voicemail message:
Go to Settings.
Select Texting & Inbound Calling.
Locate the phone number you want to edit and click the three dots under Actions.
In the pop-up screen, select Customize Voicemail.
Record your desired message under Voicemail Message (Default).