🔧 Where to Configure Phone Hours
Log in to LeadSimple.
Click on Phone tab in the left-hand menu.
At the top of the page you will see Phone Settings.
Scroll down to the section labeled Phone Hours.
🕒 Step-by-Step: Set Business Hours
Select Your Time Zone
Use the drop-down labeled Time Zone to select your local business time zone.
All phone hour schedules will follow this time zone.
Enable Hours of Operation
Each weekday (Monday to Friday) is enabled by default.
To activate or deactivate a day, toggle the switch beside the day label (e.g. Monday).
For each active day, set the Start Time and End Time your team should be available for calls (e.g., 9:00 AM to 5:00 PM).
To mark a day as Closed, simply toggle it off (useful for weekends or holidays).
Upload a Custom Voicemail Message (Optional)
Under Outside of Phone Hours Voicemail, you can upload a pre-recorded message to be played when a caller reaches you outside of your designated phone hours.
Click Choose Audio File to upload an MP3 or WAV file (max 5MB).
This is especially helpful for letting clients know when to expect a callback or redirecting them to another support method.
Save Your Changes
Once your hours and voicemail settings are configured, click the Save Changes button at the bottom.
🧠 Tips and Best Practices
Keep business hours consistent across your team to maintain reliability and expectations.
Update the time zone setting carefully — all phone logic, including voicemail timing, will follow the time zone set here.
Review your uploaded voicemail regularly to ensure it includes relevant contact info or escalation options (e.g., “For emergencies, email support@company.com”).
You may want to mirror your Inbox availability (your ability to respond to emails) to match your Phone Hours, especially for integrated workflows.
🧩 What Happens Outside of Phone Hours?
When a caller tries to reach your team outside of the designated phone hours:
The custom voicemail message (if uploaded) will play.
The caller can leave a message, which will be recorded and appear in your Inbox.
No ring notifications are triggered for team members outside of scheduled hours.
✅ You're All Set!
Your LeadSimple phone system will now handle business hours automatically—keeping your team focused during the day and avoiding unexpected calls after hours.
Still have questions? Check out our Getting Started with LeadSimple Phone guide or reach out to Support.