What request links do
Request links give residents a public maintenance request form. Each account has an all-properties link, and property groups can have their own scoped links.
Copy a request link
Open Maintenance, select Request links, then copy the link you want to share. You can also open a link to preview the request form.
What residents submit
The form asks for name, email, phone, property address, unit, issue category, urgency, description, entry permission, preferred availability, access notes, and attachments.
What happens after submission
LeadSimple matches the address and unit to your properties. It matches the resident to an existing contact when possible or creates a new tenant contact. Then it creates a resident work order and a maintenance process with any uploaded files attached.
If the address cannot be matched, the resident is asked to check the address and unit before trying again.