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Customize Hold Music, Greeting and Voicemail for LeadSimple Numbers
Customize Hold Music, Greeting and Voicemail for LeadSimple Numbers

Learn how to customize the hold music, greeting, and voicemail messages for inbound phone calls

Aimee avatar
Written by Aimee
Updated over a week ago

If you've enabled SMS (text) messaging and inbound call tracking, you're able to receive inbound phone calls through your LeadSimple phone numbers (See this overview article for more details on this addon if you aren't familiar with it).

While LeadSimple's default greeting/voicemail messages are great as defaults, customizing them to your company can add a nice touch. That's why we allow you to record and insert your own. 

Note that this can only be done on a number-by-number basis currently. There are no global message settings for inbound phone numbers.
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Step One: Navigate to Settings

First, navigate to the SMS & Inbound Calling page under Settings. Now click the actions icon of the inbound phone number in question and select "Customize Voicemail" from the three options.

This will open a dialog window with three recordings.
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  1. Initial greeting (by default it says "This call may be recorded for quality assurance and training purposes"). 

  2. Voicemail message (by default it says "Hello. Please leave your message after the tone").

  3. Ring tone or Wait music (by default it's just a regular ringing sound).

Step Two: Record and Upload

Next, select the message you want to replace. There are two ways to replace the recording.

Manually record and upload

Use this free MP3 recorder to record your greeting, then download it. Once you've recorded it, test the file playback on your Mac or PC to ensure the file isn't corrupted (this is an important step, as a corrupted file can cause calls to your LeadSimple inbound numbers to fail). Make sure the file is 2 MB in size or less and upload it to LeadSimple by clicking the "Customize" button in the dialog, selecting the file, and clicking "Upload".

Once you've recorded and uploaded the desired messages, leads will immediately begin hearing them at the appropriate times when they call the inbound phone number you edited.

Increase or Decrease Call Hold Time

By default, the wait tone is a ring and it will last for 30 seconds, plus 5 seconds for the message that says the call may be recorded.

If you want to shorten the time callers are placed on hold before going to voicemail, you can upload shorter hold music. Conversely, if you want to lengthen the hold time, you can upload longer hold music (up to 1 minute). The length of the hold time will match the length of the music.

This site has great hold music options. The free download has an occasional "watermark" sound to it, which you can avoid by paying for the download.

If you have any more questions about this, please reach out via chat or email us at support@leadsimple.com and we'll be happy to answer them!

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