Sometimes you might find that when receiving a call on your Lead Simple number you get a recording saying your phone is not configured correctly. There are a few things you'll need to check:
Make sure the Lead Simple number is set up to route to a user.
2. Check if the user has a valid phone number in their profile.
3. The user's phone number is notifiable.
If you have checked everything above and the issue persists please reach out to us via the chat icon in your LeadSimple account, email us at firstname.lastname@example.org, or call us at 888-626-3259 option 2 for support.