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Why aren't my property groups syncing from AppFolio?
Why aren't my property groups syncing from AppFolio?

Learn how to set up your AppFolio integration to sync property groups into LeadSimple.

Aimee avatar
Written by Aimee
Updated over 2 months ago

With the direct integration from AppFolio, your property groups will sync from AppFolio into LeadSimple and stay up to date as any changes are made in AppFolio.

Why aren't my property groups syncing from AppFolio?

If you are using the direct integration with AppFolio and aren't seeing your property groups syncing over into LeadSimple:

  1. You may need to include the property groups in the AppFolio Stack connection with LeadSimple in order for LeadSimple to have access to them.

  2. You may still need to select which property groups you would like to sync from AppFolio.

1. Include Your Property Groups in AppFolio Stack

How to fix this:

  1. Check Your AppFolio Settings – Log in to AppFolio and navigate to the AppFolio Stack integrations section.

  2. Verify Property Group Connection – Make sure that the property groups you're trying to sync are included in the LeadSimple connection within AppFolio Stack. If a property group isn't added here, it won't sync over to LeadSimple.

  3. Add Missing Property Groups – If you find that a property group is missing, simply add it to the LeadSimple integration in AppFolio Stack.

  4. Sync with LeadSimple – Once the property groups are connected in AppFolio, perform a sync in LeadSimple to bring over the missing property groups.

2. Select Property Groups to Sync to LeadSimple

You need to select which property groups you would like to sync from AppFolio.

To do this, go to the Integrations page under Settings in the lefthand sidebar in LeadSimple:

Click on your AppFolio integration and select the property groups you would like to sync over.

Note that you cannot rename, add or remove properties from a group in LeadSimple that has been synced from AppFolio. If you need to make changes to a group, do so in AppFolio and the changes will be synced over to LeadSimple.

Still Not Syncing?

If your property groups still aren’t syncing after following these steps, don’t hesitate to reach out to our support team. We’re here to help!

Additional related articles: What are Property Groups

FAQ's

What happens if I delete a property group in AppFolio?

If you delete a property group in AppFolio, it will be deleted from LeadSimple the next time it syncs (within the hour). Note that it will not delete the properties in the group from LeadSimple, only the group.

What happens if I delete a property group in LeadSimple?

If you delete a property group in LeadSimple, it will not be re-synced from AppFolio. It will also not delete the property group from AppFolio, or delete the properties that were in the group in LeadSimple.

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