Why Aren't New Leads Being Created When I Place a Test Call?

If you want to make test calls with your new number, be sure to call your LeadSimple number with a phone number that is not on a user's profile in LeadSimple or exists on a contact in your account already, as no new lead will be created in your account if either of these are true.

You can see if this number is on any user's profile by having all users ensure the phone number isn't here.

You can confirm this number isn't on any contacts or leads in your account already by searching for it without spaces.

If the phone number you're calling from is not on any of your LeadSimple user profiles and is not associated with a lead or contact already in the account, but no new lead is being created, please chat us or email us at support@leadsimple.com and we'll be happy to investigate!