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Why Aren't My Test Calls Tracking in the Activity Log?
Why Aren't My Test Calls Tracking in the Activity Log?

When a user makes a call to another user's LeadSimple number, that call will not be logged or create a new lead.

Tony Sullivan avatar
Written by Tony Sullivan
Updated over 2 months ago

Note that when a user makes a call to another user's LeadSimple number, that call will not be logged or create a new lead.

Why We Don't Track Internal Calls:

This is a security precaution. Just as with internal emails, calls between team members are not logged in the system to prevent clutter and ensure that sensitive internal communications remain private.

How to Test Calls Effectively:

To properly test your calls and see them logged in the activity feed, ensure that you're calling from a test number that is not on a user’s profile in LeadSimple. This way, LeadSimple will track the call and, if applicable, create a new lead.

If you have any further questions or need assistance, feel free to reach out to our support team at support@leadsimple.com! We're happy to help.

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