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What to Do if Your Billed Units Are Higher Than Expected - AppFolio
What to Do if Your Billed Units Are Higher Than Expected - AppFolio

To resolve this, the tagged units need to be marked as inactive in AppFolio to exclude them from your billed units count.

Chanel Greyling avatar
Written by Chanel Greyling
Updated over a week ago

Why does this happen?

When units are tagged in AppFolio (for example, as non-revenue), LeadSimple doesn’t automatically exclude them because we do not have access to tags through the AppFolio API. This means that unless these units are marked inactive, they’ll still count towards your total billed units.

How to fix this:

  1. Check Your AppFolio Tags – Make sure the non-revenue units are marked as inactive in AppFolio.

  2. Sync with LeadSimple – Once the units are marked as inactive in AppFolio, they will be excluded from the billed units after your next sync with LeadSimple.

  3. Verify Changes – After the sync, review your billed units in LeadSimple to ensure the inactive units are no longer being counted.

  4. Reach Out to Support - if you were billed for extra units that should have been marked as inactive, reach out to us at support@leadsimple.com and we can help you with your billing.

If you're still seeing discrepancies after making these changes, feel free to reach out to our support team at support@leadsimple.com, and we’d be happy to assist!

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