Queueing & Call Centre
Set up teams, call queues, callbacks, agent availability, the Live View and queue reporting to run your phones like a call centre.
By Alexa1 author14 articles
- How Call Queues Work in LeadSimple (Overview)
- Creating Teams for Call Routing
- Making Someone a Team Manager
- Setting an Agent's Working Hours and Call Availability
- Creating and Managing a Call Queue
- Queue Settings Explained
- Where You Can Use a Queue: Routing Options
- Answering Calls from a Queue (Agent Guide)
- Queue Callbacks: How They Work and How to Know You Have One
- Queue and Call Centre Reporting
- Queue Troubleshooting and FAQs
- Monitoring Live Call Activity with the Live View
- Giving Team Leads Visibility into Call Queues and the Live View
- Callback Reporting for Missed Calls