If you did not receive a call notification for a new lead and you think you should have, please answer the following questions to diagnose:

  1. Make sure the lead you weren't notified for was actually imported into the system.
  2. Go to the notifications and routing page under settings and confirm call notifications are active.
  3. Make sure the lead you did not get notified for did not come in outside of your call hours.
  4. Go to your user profile page and make sure the number on file in your profile is accurate and active.

Once you've gone through the above steps, send yourself a test lead from the notifications and routing page.

If you are receiving voicemails but not the actual call, try the following steps in order:

  1. Request that your cell carrier lengthen the amount of time your phone rings before going to voicemail using these instructions.
  2. Setup a call forwarding number (i.e. Google Voice, etc.) and use that number on your LeadSimple profile and have it forward directly to your cellphone.
  3. Purchase a cell signal booster to address any potential deadzone in your workplace or home.

Please note LeadSimple isn't able to assist with cell connectivity issues or carrier issues.

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