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Why Can't I Log In?

Having trouble logging in to your LeadSimple account? This article will show you how to fix that.

Aimee avatar
Written by Aimee
Updated over a week ago

Occasionally, you may have difficulty logging in to your LeadSimple account. This is most commonly because you forgot your password, but even if it's caused by something else, the instructions below should help you get logged in every time.


If you forget your password, navigate to the LeadSimple login page. Next, click the "Forgot your password?" link below the "Sign In" button.

Enter the email address associated with your email account in the field that shows up. If your browser auto-completes this field, be sure to backspace the value it inserts there and manually type out your email address. This insures that you use the correct one.

Next, click "Send me reset password instructions" and check your email inbox for an email from LeadSimple. This will contain a link ("Change my password") which you'll need to use to reset your password.

This link will lead you to a page where you can set a new password. Insert the new password you want to use and click "Change my password".

You'll then be redirected back to your LeadSimple account where you can continue working as usual.

I Haven't Received the Reset Password Email

If it's been a few minutes after you sent the password reset email and you still haven't received it, this could be due to a couple of reasons:

  1. The reset email went to spam or a sub-folder of your inbox. Carefully check every subfolder of your inbox and your spam for the reset email. If you don't find it, step 2 may be the culprit.

  2. Have you recently added an alias email to your account? If so, you may have changed the login email associated with your LeadSimple account. If you think this may have happened, contact support via chat or so we can log into your account and verify your login email address!

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