In addition to email and outbound call tracking, LeadSimple also allows you to send/track text messages and receive/record inbound calls from leads. Basically, this is done by generating a local phone number through LeadSimple, assigning it to a user or multiple users who can then text or receive calls at that number. Those texts and inbound calls are tracked in LeadSimple.
NOTE: This is an addon feature which does not come baked in to any subscription plans, but it can be added to your subscription for an additional cost.
1. Navigate to the page
First, click "Settings" in the sidebar and select "Billing". Toward the bottom of the page you'll see 2 addons, "Text Messaging..." (what you're interested in) and "Marketing Automation". This gives you an overview of the pricing.
- $20 / month minimum
- $4 / month per additional number (3 numbers included)
- 5¢ per inbound call minute
- 2.5¢ per text message
- Grand Total: $25-30 / month, approximately for most of our clients
2. Activate the Feature
Click "Activate" to start using the feature.
The next step is to provision a number. LeadSimple provides 2 types of numbers: agent and marketing numbers. Agent numbers are meant to be personal numbers assigned to specific agents in your company, from which they can text and call leads. Marketing numbers are meant to be put on your website, direct-mail campaign or other form of marketing and can be routed to multiple agents, provided those agents are users in LeadSimple. For more information on each of these numbers, see the articles below: