This can happen with Microsoft/Outlook accounts when your email account has two different emails - one as your User Principal Name (essentially your username) and another as your Mail Nickname (your actual email address).

You will need to login using your User Principal Name address instead of your actual email address when connecting your email account to send emails through LeadSimple.

Reach out to Microsoft or your IT help desk if you need help identifying whether you have a separate User Principle Name and Mail Nickname.

Sometimes when you try to send an email through LeadSimple, you may run into the error "Error encountered when sending using Gmail API".

This error is an issue caused by Gmail with connected gmail accounts. You may find that it is an intermittent problem - we are working with Gmail to implement a fix. If it persists, contact us at support@leadsimple.com.

Remember that you can always email leads inside your gmail inbox and those emails will be synced back to the lead in the system.

You might encounter this error when the first time you connected your email you didn’t give Lead Simple enough permissions. To fix this, all you need to do is reconnect your email and check all the boxes on the Gmail page when you connect your account.

When you try to send an email through LeadSimple, you may sometimes encounter an error that says "Access Denied: You need to reconnect your email account".

This means that your email account has become disconnected from LeadSimple so the software can't send emails from that email address until you reconnect it.
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Reconnect it following these steps.

This error can appear on emails hosted by RackSpace.

The first step to try is to delete and reconnect your email.

If that doesn't work, open a support ticket with Rackspace and let them know LeadSimple is receiving this error from them when sending an email. They typically resolve these errors in 1-2 days.

If you see this error when trying to send an email, reach out support@leadsimple.com and we will upgrade your account with our 3rd party email connection provider Nylas to ensure your connection is up to date.

If you see this error when trying to send an email it could be due to an over due balance on your LeadSimple account as this does impact your rate limit. Please check to ensure that your billing is paid and up to date.

If you notice that your emails were sent from a sendmessenger.com email account rather than your email account, you will need to do one of three things:

LeadSimple uses sendmessenger.com as a fallback email service when you do not have an email account connected or do not have a default email set on your profile.

If you use Microsoft, you might encounter this error message when you try to send an email from LeadSimple at some point in time: "Whoops! We can't send the email. To fix the issue, update permission settings of your email provider".

This happens when you are trying to send an email using an alias as your "from" address. You might do this if you want to send emails from LeadSimple using your personal email address (e.g. bob@example.com) but want it to look like it's coming from your primary support address (e.g. help@example.com).

NOTE: This set up 👆 does not always work with LeadSimple; we strongly recommend creating a dedicated Microsoft user account for each email address you want to send from in LeadSimple and connecting that email account directly to LeadSimple.

However, you can fix this error by updating your permissions in your Microsoft Exchange admin center to allow your email account (e.g. bob@example.com) to "send as" or "send on behalf of" a different email address (e.g. help@example.com).

These instructions were taken from this article.

Note: Please be patient for these changes to take effect. It could take up to 30 minutes for the user or group delegation to take full effect. Retest workflow after sufficient time has passed.

If you use Microsoft as your email provider, you may run into this error code: "ErrorQuotaExceeded".

This is an error from your Microsoft account and usually means that there is a storage issue in your Microsoft account. You will need to contact your IT team and provide them these instructions: https://support.microsoft.com/en-us/office/what-happens-if-you-exceed-your-microsoft-storage-quota-8f2f9d72-04d1-4223-a5ae-c2fdd26dd770#:~:text=If%20you%20exceed%20your%20storage%20quota&text=If%20you%20see%20this%20icon%2C%20it%20means%20you%20have%20exceeded,Choose%20to%20buy%20more%20storage.