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Points to Remember:
There’s no need to spend the time writing the same answers over and over! Instead, use quick replies to make responding to those common scenarios simpler and faster.
You can use quick reply templates for answers to questions, video shortcuts, links, etc.
Think of pipeline/process templates as your proactive, outbound communications, tied to processes, while quick replies are meant to be used as reactive replies to inbound client questions.
Add some quick replies to your inbox for common questions or scenarios and keep your eye out for other opportunities to add quick replies!
Quick Reply Templates help article