LeadSimple

What is Inbox? Get a quick video overview here to get started.

Intro: What is Inbox?

Learn how to get your Inbox set up by choosing your shared email configuration and connecting your shared emails.

1: Connecting Shared Emails

Learn how to provision shared phone numbers so you can manage all client communication in the same tool.

2: Shared Phone Numbers

Learn how to assign, reply, snooze, and resolve conversations.

3. Managing Conversations

Learn how to use templates, or quick replies, to reply to clients quickly.

4: Quick Reply Templates

Learn how to collaborate as a team using notes and @mentions to tag other team members.

5: Notes & @Mentions

Learn how to navigate inbox using filters and search to find conversations

6: Navigating, Filtering & Searching Inbox

Learn how to organize your inbox and categorize your conversations even further using tags

7: Organizing Inbox with Tags

Learn why consolidation is so important and how LeadSimple integrates your leads, processes, and conversations into one system.

8: Leads, Processes, & Conversations - How They Integrate

Learn how to find and use the Inbox reports to pull important metrics about your customer service.

9: Reporting on Conversations

Alexa Roeper

Inbox Video Series

Demo

Pricing

Resources

Consulting

Give Feedback

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.