Why Can't I Send Any Emails?

Troubleshoot why you are unable to send emails.

Aimee avatar
Written by Aimee
Updated over a week ago

Gmail API Error

Sometimes when you try to send an email through LeadSimple, you may run into the error "Error encountered when sending using Gmail API". 

This error is an issue caused by Gmail with connected gmail accounts. We are currently (as of July 2019) in contact with them and are working to get this resolved. 

You may find that it is an intermittent problem. If it persists, contact us at support@leadsimple.com. Remember that you can always email leads inside your gmail inbox and those emails will be matched to the lead in the system.

PERMISSION_DENIED: Request had insufficient authentication scopes

You might encounter this error when the first time you connected your email you didn’t give Lead Simple enough permissions. To fix this, all you need to do is re-connect your email and check all the boxes on the Gmail page when you connect your account.

Access Denied Error

When you try to send an email through LeadSimple, you may sometimes encounter an error that says "Access Denied: You need to reconnect your email account".

This means that your email account has become disconnected from LeadSimple so the software can't send emails from that email address until you reconnect it. 

Reconnecting Your Email
First, go to your profile page by clicking your name in the top left.

Scroll down to Email Accounts and find your disconnected email account.

Next, click "Reconnect" next to the email account. You may be prompted to provide additional information so simply follow them when they appear.

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