As of March 2024, you can create, edit and delete tags in the Inbox settings. See this article for more details.
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Points to Remember:
You can use tags to organize your Inbox conversations by team, topic, priority, and more.
Add tags or create new ones on the conversation page.
Examples of tags you could use are:
Department: Leasing, Maintenance, Accounting, etc
Process: Renewals, Move-ins
Priority: Priority 1, Priority 2
Action Items:
Consider the types of categories you would like to organize your conversations by.
Learn More:
Help article - Organizing Inbox by Tags